CBM Continuous Business Monitoring
Take your users’ experience to maximum levels of satisfaction in your digital channels
Service scalability
We help companies so that their customers can obtain the best user experience on their digital channels.
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VARIOUS LEVELS OF INFORMATION
Have valuable information at different levels (connection, availability, integration) and easy to interpret to understand in real time what is the quality of the experience that customers are having.< /p>
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7 X 24 CONSULTATION IN REAL TIME
Check the behavior of your digital channels at any time and from anywhere.
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KEY DATA AND INFORMATION
Be the first to know where and when there is an affectation or failure to respond immediately.
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EVIDENCE OF IMPACT
Have screenshots of the application (mobile or web) that is being monitored, which are sent by the robot as evidence of the detected impact.
With our CBM Synthetic Monitoring solution we automatically monitor, measure and report the availability, quality and speed of business flows in digital channels, becoming the ally that companies need, with CBM we contribute to prepare, anticipate and receive early alerts online to guarantee availability, avoid failures, protect workflows and, above all, we help them increase their conversion rates!
Increase your chances of customer satisfaction, business reputation and revenue
If you are a company with a digital presence, start monitoring your channels continuously and in real time now to promptly detect failures before they affect your users, managing to reduce complaints, losses and improving your reputation at the same time.
- Check how your digital channels are performing at any time and from anywhere.
- Be the first to know where and when there is a problem or failure to respond immediately.
- Generates automated reports in the event of system disruptions or service outages.
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WHY OUR CBM SOLUTION?
The user experience UX has acquired a central role in the digital world. A good UX not only makes it easier to navigate and use a platform, but also boosts conversion. A satisfied user is more likely to convert, and Continuous Business Monitoring CBM provides the tools necessary to understand and constantly improve UX, taking sales optimization to a new level.
If you want to know how CBM GreenSQA operates? We invite you to download the attachment
We want your users to experience the quality service you promise them
Advantages of our service
- Increase the feeling of satisfaction of your end users.
- Anticipate errors, crashes and other unexpected situations in your digital channels.
- Identify internal and external impacts of your service.
- Collect relevant data about your business, according to your needs.
- It has a 24/7 alert system, of the signs that you consider vital on your digital channels, sent through the communication channel of your preference (chat, email, SMS, among others).
- Get reports when you need them, to share them with your business leaders.
- It has capabilities leveraged in AI to find behavioral patterns and predict future failures.
- Run in the cloud.
- Our automated system allows our bots to monitor and warn about errors on websites, Web services, APIs.
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We monitor, measure and automatically report the availability, quality and speed of business flows in digital channels.
Revolutionize the UX in your digital channel
Contact us
COLOMBIA
Carrera 85b N° 14 46
El Ingenio II
Cali – Valle
USA
1809 W Jetton Av 33606
Tampa Florida
