An automatic monitor to monitor the search process for national and international tickets with the number of times per hour defined by the business
What are the main challenges?
How is the solution applied?
In this context, disruptive technologies became allies of those companies that chose to go one step ahead and offer their customers the best user experience, not only through the incorporation of new digital channels, but also by giving them the opportunity to solve your needs.
“The key to a good service is in the user experience; because clients value having a service that is working 24/7, a service that puts itself in their shoes and makes them feel valued”.
This implementation is generalizable and is then applied to any operator that sells in Retail, which allows us to configure and deploy this service very quickly and efficiently. With only six steps, your company will be able to count on a service that will guarantee an incognito robot that will act as the end user, and will be working on your digital channel in defined time ranges, in order to alert, measure speed, validate the purchase of flights, availability of dates, ease of payment, adding elements, such as luggage and finally ensuring a quality experience for the real user who arrives.
Benefits of CBM for the Retail-Tourism Sector
With the implementation of our CBM solution, the Tourism Retail sector manages to secure its digital channel, in such a way that it guarantees smooth, fast, coherent and satisfactory operation from the point of view of the end user. The measured traces and generated alerts are accessible at any time. On the other hand, the continuous monitoring of critical processes in the management of digital channels allows the sector to obtain better results in key indicators such as: